Please only contact the call centre if it is urgent
Due to a higher than normal ticket volume, Payroll Advisers will be focussing on completing email and form requests on Wednesday 05 February 2020, ahead of the first draft SUE on Thursday. There will be fewer staff answering the phone and wait times may be longer than usual.
Please only contact the call centre for urgent enquiries. You can still email your payroll adviser at support@novopay.nz and for all EdPay enquiries, you can use feedback@edpay.nz
We appreciate your patience during this time. All staff will be back on the phone on Friday.